FAQ
Q. Do you sell any other medical products beside what’s listed in your online store?
A. Yes. Firstaidmedicalkit.com is a division of EMRN, a full service emergency medical supplier. We carry thousands of products from all over the world. Contact us for any of your needs.
Q. What if I want a custom first-aid kit, can you make it for me?
A. Vary gladly. In fact we do it all the time for all types of institutions. Just contact us with your requirements.
Q. Do you sell individual products for replenishment?
A. Yes, we do so here.
Q. What type of payments do you accept?
A. We use PayPal to process all online orders. With PayPal you can pay with all popular credit cards as well as straight from your bank account. There is no need to register with PayPal to use a credit card.
Q. Why Paypal?
A. PayPal is world renowned for their security measures. When you buy trough PayPal they don’t share your financial information, not even with the merchant. PayPal also guarantees your purchase and they will always be on your side in case of a dispute. To learn more about PayPal click here.
Q. How much do you charge for shipping?
A. We charge flat rates based on the value of the order but regardless of quantity. Please note that we reserve the right to review the shipping cost when shipping to remote areas.
Flat rates are as followes:
|
Value of Order |
Shipping Cost |
| $0.01 - $49.99 |
$9.50 |
| $50.00 - $99.99 |
$14.50 |
| $100.00 - $249.99 |
$19.50 |
| $250.00 - $699.99 |
$38.50 |
| $700.00 and up |
$48.50 |
Please note that orders shipped to Guam, Virgin Island, Alaska, and Hawaii will require additional sihipping charges.
Q. Can I get expedited shipping?
A. Yes. Please contact us in advanced for a quote.
Q. Do you ship internationally?
A. Yes. Please contact us in advanced for a quote.
Please note that all duties and taxes customs might charge is on you.
Q. How long does it take for my order to arrive?
A. We usually process orders within 48 hours and ship them through UPS or Fedex Ground. Depending on your location, you should receive your order within 3 - 10 business days.
Q. What is your return policy?
A. If you are not pleased with your order, you may returm it for a refund or exchange within 7 days of delivery. The refund is excluding the shipping and handling charges. For a refund of purchase price, items must be unopened, in new condition, and returned in original shipping containers. In order to return your product, please contact us to receive a Return Authorization Number. All products that are accepted for return, which we determine are not defective or restockable, will be charged a 20% per item restocking fee. We will refund standard shipping charges if there is a defect in the merchandise. Returns must be complete with parts, accessories, manuals, etc. Products with defects caused by misuse, accidents, negligence, or not reading and adhering to operating instructions are not covered under this policy. We will refund shipping costs on items that we determine to be defective.We don't accept any returns on tablets or name brand medication.
We guarantee any products purchased from us for up to 30 days from the date the order was shipped from us. We cannot accept returns on products that are opened or used. Returns are not accepted after 30 days. We don't accept returns in any tablets or name brand medication. We do not accept returns on medical equipment.
If you have any other Questions, Please contact us today.
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